Every real-world action should pass through explicit permissions, customer confirmation, system verification, and a durable record.
See the commitment model ↓This is the product principle. The exact actions available in a pilot depend on approved integrations and policies.
Can I book a dental hygiene appointment tomorrow afternoon?
Tomorrow afternoon, dental hygiene
Connecting a business tool changes what the agent is allowed to promise.
“Can I come tomorrow afternoon?”
Handoru“I can explain the service and collect your preferred time. I cannot confirm the booking yet.”
“Can I come tomorrow afternoon?”
Handoru“I checked the live calendar. Friday at 15:30 is available. Shall I book it?”
If a request needs a human decision, Handoru pauses and asks the right teammate for help.
Handoru does not guess when a request is sensitive, unusual, or outside its instructions.
They see what the customer wants, what has already happened, and what decision is needed.
Your teammate joins the same conversation and helps from exactly where Handoru stopped.