Clear terms for HANDORU.

Who you contract with

Contract between the business/visitor and Dušan Zábrodský, OSVČ (fyzická osoba podnikající dle živnostenského zákona), IČO 71958061, DIČ CZ7812062577, Ciolkovského 845/16, Ruzyně, 161 00 Praha 6, Czechia. Contact dusan@handoru.ai. Operating HANDORU.

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The service

WhatsApp-first AI receptionist for SMBs. Messages the business’s customers as that business. Confirm-before-book on Solo, Studio, Business. Channels: WhatsApp all plans; website chat all; Instagram Direct Studio and Business. Messenger not sold. No HANDORU-provisioned phone numbers, marketing templates, or live MCP. Plans: Solo €49 / Studio €99 / Business €249 per month. No booking/uptime guarantee.

Public site and waitlist

Public site and waitlist are informational. Waitlist is not a paid contract. Eligibility: 16+, able to contract under Czech and EU law. Launch is anywhere in the EU; country does not matter. Keep login secret. Limited non-exclusive licence for own business. HANDORU keeps product IP; customer keeps knowledge/marks/relationships. No resell as yours, scrape, reverse engineer except non-waivable EU rights.

Your content

You own business knowledge and customer data. Licence to us only to run the agent. Processor for customer chat. No right to train foundation models on customer chats.

AI use

Replies may be generated by an AI agent in the business’s name; confirm-before-book; staff handoff; not a medical device, emergency line, or legal advisor.

Acceptable use

No spam/phishing/unlawful marketing; follow Meta rules; no special-category data without written addendum (not sold as a clinic system); no impersonation.

Fees

Plan checkout, when enabled, is provided by Stripe; HANDORU does not store full card numbers. Prices as listed. Plans billed monthly. Pre-paid unused time case by case; EU consumers keep mandatory withdrawal if a consumer ever buys. Price-change notice 30 days before renewal at a new price.

Availability

No specific uptime SLA. Channel outages outside full control.

Closing an account

Close account via dusan@handoru.ai. We may suspend for breach/legal risk/inactivity with notice where reasonable.

As is, liability, indemnity

As is / as available. Liability cap: fees paid in the 12 months before the claim, or €100 if paid nothing; does not apply where law forbids. Sold to businesses; if a consumer buys, mandatory EU consumer rights beat conflicting clauses.

Indemnity B2B for customer content/knowledge/misuse/breach except to the extent we caused the harm.

Governing law

Governing law: Czech Republic, without CISG. No arbitration/class waiver. Courts of Prague, Czechia; EU consumers may also sue at home.

Contact

Dušan Zábrodský, OSVČ (fyzická osoba podnikající dle živnostenského zákona), IČO 71958061, DIČ CZ7812062577, Ciolkovského 845/16, Ruzyně, 161 00 Praha 6, Czechia. Contact dusan@handoru.ai. Operating HANDORU. https://handoru.ai. Founded August 2026, Prague, Czechia. Launch is anywhere in the EU; country does not matter.