Solo
€49a month
For owners who run the business on their own.
- 300 customer conversations
- 150 WhatsApp reminders and updates
- Website chat and your WhatsApp number
Customer messages
HANDORU answers your customer messages for you.
Customers write to you on WhatsApp, Instagram and your website. HANDORU replies straight away, answers their questions, books them into your calendar, and passes the chat to you when a person is needed.
Which apps it works in
Replies come from your own business number and accounts, not from a HANDORU account.
- WhatsAppAvailable in the pilotCustomers keep writing to the number they already know.
- Website chatAvailable in the pilotA chat box on your website. Customers don't need to download anything.
- InstagramComing soon, waiting for MetaInstagram messages land in the same inbox as everything else.
- iMessageTesting with a few businessesFor customers who text you from an iPhone.
What HANDORU does for you
It answers questions.
Opening hours, parking, what a treatment includes. HANDORU answers using the information you gave it, in the tone you use with customers.
Is there parking near you?
Atelier NordYes, the garage next door has spaces from €2 an hour. It is two minutes on foot.
It asks what the customer needs.
Before it offers a time, HANDORU asks the questions you would ask: which service, with whom, and anything else that matters to you.
I want to change my colour completely.
Atelier NordHappy to help. Is your hair coloured at the moment, and roughly how long is it?
It books the appointment.
It checks your real calendar and your real prices every time. Nothing is booked until the customer says yes.
Thursday at 10 then.
Atelier NordThursday 10:00 with Jana is free. Shall I book it?
It brings you in when needed.
Complaints, special requests and anything it isn't sure about go straight to your team with the whole chat, so the customer never has to repeat themselves.
My last cut went wrong and I am upset.
Atelier NordI am sorry. I have passed this to Jana, who will reply here personally today.
Every message lands in one inbox. Your team can step in at any moment.
Prices
Every plan includes website chat, your WhatsApp number, a shared inbox for your team, and the option to take over any chat yourself.
Studio
€99a month
For small teams that get a lot of messages.
- 1,000 customer conversations
- 500 WhatsApp reminders and updates
- Instagram, with hand-over to your team
Business
€249a month
For busy businesses with many messages every day.
- 5,000 customer conversations
- 2,500 WhatsApp reminders and updates
- New apps as soon as they launch
Enterprise
From €399a month
For businesses with several locations or special needs.
- As many conversations as you need
- Several locations and phone numbers
- Your own support person
Pay yearly and get two months free.