HANDORU
01 / Prodotto

Trasforma un messaggio del cliente in una prenotazione confermata.

HANDORU controlla il calendario, propone uno slot libero e prenota dopo il sì del cliente. Se serve una persona, lo staff entra nella stessa chat.

How HANDORU books an appointment

  1. A customer asks, "Can I book a cleaning Thursday?" in the channel they already use.
  2. HANDORU checks the booking calendar. It shows that 14:30 is open.
  3. HANDORU shows the customer, "Cleaning, Thursday, 14:30. Book it?"
  4. The customer replies, "Yes, book it."
  5. The booking is saved and HANDORU replies in the same conversation.
  6. If HANDORU needs help, a member of staff joins the conversation.
Customer messageInstagram · WhatsApp · Messages

Can I book a cleaning Thursday?

Booking calendarYour available times

14:30 is open.

HANDORU

Cleaning · Thursday · 14:30

Book it?

Customer confirms

Yes, book it.

DoneBooked

Reply sent in the same conversation.

Product details

What happens after the first message.

01 / Answers questions

Add the answers your customers ask for.

Add your hours, services, prices, and policies. HANDORU uses them to answer routine questions. If an answer is missing or out of date, it does not guess.

See when HANDORU stops
Example customer conversation
Customer

Are you open on Saturdays?

HANDORU

Yes. Saturday hours are 09:00 to 14:00.

Business informationOpening hours · added by staff
02 / Booking confirmation

The customer confirms before anything changes.

HANDORU checks live availability and shows the exact time. It books, moves, or cancels only after the customer says yes.

  1. 01Check the booking tool

    Can I come Thursday?

    14:30 is open
  2. 02Ask the customer

    Thursday at 14:30. Book it?

    Yes, book it.

  3. 03Save the bookingBooked

    Saved in the connected booking tool

Nothing changes before yes

The customer sees what will happen before HANDORU acts.

They see the service, time, price when available, and whether the booking will be created, moved, or cancelled.

03 / Add your business information

Add the facts your customers need.

Start with your website or enter the details yourself. Review the draft, then update it whenever something changes.

Business informationDraft to review4 sections
Opening hours
Weekdays · weekends · holidays
Services
What you offer and how long it takes
Prices
Fixed prices or starting prices
Policies
Cancellations · deposits · preparation

Live availability stays in your booking tool.Review this draft before HANDORU uses it with customers.

04 / Connects to your existing tools

Keep using the tools you already have.

HANDORU connects to your calendar, booking system, CRM, or checkout. Those tools still hold the booking, customer, and payment records.

When the tool supports the changeHANDORU completes it after the customer confirms.
When the tool does notHANDORU sends the official link or asks staff to help.
05 / Completes the request

Finish the task in the conversation.

HANDORU books the appointment, sends the official checkout link, confirms the change, or asks staff to take over. The conversation records the result.

HANDORU / RESULTDONE
Customer requestMove Thursday appointment
New time
Friday · 11:00
Confirmation
Customer said yes
Business system
Saved in booking tool
Customer received the updated details
06 / Staff takeover

Staff take over. The customer stays in the same chat.

HANDORU passes the request, the earlier messages, and the reason it stopped. A person picks up from there.

For the customerNo new formFor your staffNo repeated story
See the handoff rules
Live conversationWhatsAppNeeds staff
Customer

Can you make an exception for a group of twelve?

H

This request needs a person. I have shared the details with the team.

Staff takeoverMaya joined the conversationNow
Passed from HANDORU12 guestsThursdayFull conversation
Maya · Staff

I have the details. I am checking what we can offer for your group now.

Programma pilota

Parti da una richiesta cliente reale.

Dicci dove arriva e cosa il cliente deve ottenere.
Inizia